What features and functions are other SaaS providers adding to their platforms right now to increase retention and customer satisfaction (and reduce churn/attrition)?
Upstream Product Marketing
Aurora WDC Analysis: In the SaaS market, from an AI perspective, one of the most notable trends is helping to automate repetitive tasks, support human activities and increase productivity and efficiency. Machine learning can sift through data to learn patterns and trends and alert users to when something abnormal happens. It also enables providers to tailor their products to their clients to allow for a more personalized experience. Providers making use of AI have also been known to adapt the technology for security purposes, in a world of changing security threats, AI has proven invaluable for services now based in the cloud as opposed to traditional software.