How do we keep users engaged in our platform as environmental restrictions ease and “screen burnout” begins to set in?
Upstream Product Marketing
Aurora WDC Analysis: Customer service is essential to the survival of your platform. With the pandemic causing burnout at many home offices, and the better weather causing severe spring fever, it is important to understand that your users are human. Flexibility is key to providing valuable customer service. It is important to reach out to your clients, but give them space, whether they are taking a quick break or a walk in the park, be empathetic and easy to talk to.