How I Learned to Embrace Uncertainty and Ask Tough Questions
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Lora Bray is Information Research Analyst at Credit Union National Association (CUNA)
Craig Fleisher is Chief Learning Officer at Aurora WDC
Have you ever been presented with painful uncertainty by career disruption?
Have you ever been confronted with a situation at work that you perceived threatened your security, refuted your established practices, upended your own understanding of your role and abilities, and created an environment in which you did not know how to participate or react – a circumstance to leave you confused and anxious? Have you ever wondered, if presented with such crisis – what class in college ever instructed me how to deal with such things? What do I do now, when the well-schooled professional methods, traditional philosophies, and my own personal career expectations with which I’d grown comfortably familiar – disappear?
But Lora learned to pivot her career by asking the kinds of questions nobody else was asking. What are our clients’ clients worried about? How do we help our clients connect with their customers more deeply and serve them more successfully? What should our organization strive to become, rather than remain satisfied being?
- Identify considerations in “how to” ask questions: “Soft skills” are critical.
- Learn how asking good questions can challenge assumptions, provoke thought, build ongoing relationships, create strategy, and eliminate barriers to understanding–while demonstrating your professional value.
- Discover readily available resources and opportunities exist that enhance your ability to make thought-provoking inquiries; good question-asking is likely not inherent.
- Realize well-considered and carefully posed questions trump “easy answers” or absolute solutions in information exchange: Ongoing “questions” are essential while solutions are subject to change.
Lora Bray is Information Research Analyst for the Credit Union National Association (CUNA) and a past President of the Wisconsin Chapter of the Special Libraries Association and Membership Chair of the CI Division. Lora is a graduate of the University of Wisconsin and earner her Master of Arts, Library and Information Studies from Northern Illinois University.
Lora will present 30 minutes on how to confidently communicate insights during periods of change and will be joined by webinar moderator Dr. Craig Fleisher, Chief Learning Officer at Aurora WDC.
The second half of the hour will continue with questions from the online audience and thoughts on what the future holds for helping business leaders make more confident decisions in uncertain times, concluding with a description of the next webinar and other upcoming activities in the Intelligence Collaborative series.
We hope you can join us.
Register for this Webinar